Posted on Google  
 
  
 
 
 Kimberly Hood 
 
25 October 2026
 
 
  
Horrible place to have work done!!!  I dropped off my son’s truck there to get an estimate done. They called with the price and after discussing with my husband we decided not to have the services done and told them when we would be there to pick up our vehicle.  When we arrived to get the truck, the employee told me I would have to call a tow truck to get my truck. My son had been driving this truck and I had drove this truck to the shop without issue. I wanted to speak with a manager and she said he was not there and had to call him.  They charged me $300 for the inspection to get the estimate.  After the manager arrived and I explained to him that I drove the truck there and want the truck in the exact same condition to drive it away in he told me a part they took off to do the inspection broke and I would have to pay $1,600 to get the truck to be able to drive. I said at this point I just want my truck to be able to drive back to my son.  Another employee then drove my truck around to the front door and brought the key inside and handed to me.   The manager then told me the truck was unsafe and I would be getting pulled over and the truck impounded. At this point I could t believe him, he was just telling me the truck was taken apart and would not be drivable.   I left driving the truck
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 lori schmider 
 
25 October 2026
 
 
  
Good service. Patient with my questions.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 tyler morris 
 
24 October 2026
 
 
  
Very friendly, communicative, and professional. They didn't make me feel like an idiot because I'm not mechanically inclined, which I greatly appreciate as well. My bill wasn't cheap, HOWEVER, they did A LOT of work on my vehicle. So I feel it was worth every single penny. And, my vehicle is safe and fully drivable again! So, a RESOUNDING 5 stars out of 5 for me! I'll be back when I need care repairs (hopefully not too soon though).
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Helen Hotze 
 
21 October 2026
 
 
  
Service was good. Staff was polite and professional.  I can trust their work
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Griffith 
 
15 October 2026
 
 
  
Hale’s Automotive provided quality service at a fair price. They performed a wheel alignment and checked the suspension on my 2021 Chevy Malibu. Good pricing, professional service, and a great overall experience.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lacie Swanner 
 
8 October 2026
 
 
  
Took my car in initially because there was a vibrating rumbling noise from the vehicle. And I needed brakes.  I don’t have much money and have an hr commute to work and an hr commute home.  I get the phone call of what’s wrong with the car.  Motor mounts transmission mounts all new tires front and back brakes. Totaling around bet $3,000. I am completely speechless.  I don’t have that kind of money.  I am doing my best just to pay my bills and keep my head afloat.  Now I’m borrowing money from my own boss to fix my car.  With that being said.  1 1/2 weeks after my car is “fixed” and returned I’m driving to work at 3:00am and my car starts over heating and smoking.  I get it somewhere to be able to use a vehicle to get to work and home.  I then drop the car off again at hales for the second time in 2 weeks.  I get a call saying it’s the coolant outlet connector.  And wouldn’t you know another $600. I asked if there was anyway that this piece could have been damaged from the work that was done previously. I was met with the “absolutely not there is no way we damaged anything”.  I look it up and I find that while removing and replaced motor mounts it is 100% possible to damage the coolant outlet connector. So here I am. Paranoid to drive my car because I feel like something is always gonna happen.  Untrusting ppl with anything because my car could have been damaged by them and they just wanted more money.  And out now almost $4,000 I’m having to pay back while not even be able to hardly pay my own bills and gas.  So I will most certainly not be back to hales auto if I can help it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Norma KNEBEL 
 
5 October 2026
 
 
  
Did a great job on explaining problem and found a fix for it.  Very happy.  They r my new mechanics.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 dean henderson 
 
2 October 2026
 
 
  
The customer service was excellent. The technicians weren’t able to find anything wrong with the suspension of my car but their inspection gives me peace of mind that the car is sound!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tim Mevert 
 
2 October 2026
 
 
  
Prompt service at a fair price